Exchanges and Refunds Policy

The exchange policy only applies to products purchased through our official website (individuals) or the internal sales and distribution system of AirGO. AirGO also reserves the right to refuse exchanges communicated or sent after the deadline and products that are not in the same conditions in which they were received.

Defective product:

In case of getting a defective product, the customer must contact AirGO by sending an email to [email protected] within 14 calendar days after receiving the product. Please send an image where the damage is clearly visible, and AirGO will try to verify that the product is actually defective. Manufacturing defects include seams, elastic rubber inside, buttons and brand label, as well as possible problems with GOFilter.

AirGO will be responsible for the shipping costs if the customer has to send the product back to the offices. As soon as it is verified that the product is defective, we will proceed to the refund or exchange to the affected user.

Wrong order:

If the customer receives the order incorrectly or does not correspond to what he purchased, within a maximum period of 14 calendar days, he must send an image to [email protected] where everything he received is visible; with their respective references in the box and the payment and shipping vouchers. Once the content is verified, AirGO will find the most optimal solution in a maximum period of 10 working days.

AirGO will be responsible for the shipping costs in case the individual has to send the product back to the offices. As soon as it is verified that the product is defective, we will proceed to the refund or exchange to the affected user.

The product must not have been used and must be in its original box with the cover and any label that will accompany it.

Order return:

The option to return the order is only available for individuals who wish to change their size and/or model.

To make changes or returns, you must send the product back to the offices of AirGO: C/ Dos de Maig 266, P1 p1 – 08025 Barcelona (Spain). The product must not have been used and must be in its original box with the cover and any label that will accompany it. Once the correct condition of the product has been verified, AirGO will proceed to modify and send the order.

The customer will bear the costs associated to all transport costs between AirGO and the individual. Moreover, any price difference between both orders must be settled before the final shipment.

In addition, you must fill out and send to [email protected] the following withdrawal form to rescind the purchase contract, returning all or part of the purchased merchandise:

Terms for reimbursement reception:

Once the package has been returned to the offices of AirGO, it is processed before proceeding to the approval itself. The product must be sent to the offices within 14 days after receiving the order, it must not have been used and it must be in its original box with the cover and any label that will accompany it.

If the return is approved, a full refund of the price of the merchandise will be issued within 30 calendar days and the customer will be notified about the transaction by mail. Once the refund has been issued, you can wait for it to be effective in a maximum period of 10 working days.

Product’s guarantee: Quality

AirGO guarantees that the products sold on its WEB SITE comply with the quality and safety requirements established in current regulations.